Garden State Dental of Newark

Alana 6 months ago

I had previously visited this dental clinic and had a very positive experience with the dentist, who was professional, attentive, and clearly skilled at her work. That is why I decided to return. However, my recent visit was disappointing due to the way the front desk handled the situation. I waited for about 40 minutes past my scheduled appointment time. When I asked for an update, I was told it would be “just 5 more minutes,” which turned out to be inaccurate. After waiting longer, I was then told that because I mentioned I had limited time, I could either cancel or continue waiting, since the doctor was still with another patient due to complications. In response, I said that after waiting that long, I would have appreciated being informed earlier, or for the schedule not to be set so tightly if delays were likely. The response I received included statements such as “that’s how medicine works, you just have to wait,” that the front desk staff is “just a middle person,” and at one point, “what do you want me to do, take the patient out?” which came across as dismissive and unprofessional. What I found most frustrating was that the responsibility was placed on me for having ti

CARLOS VACA 7 months ago

It was not good first Dr check the problem he said i need a root canal first and have to put a crown but for that another dr has to do that so I make an appointment which was in two months! Anyway went back to the dr who gonna do the root canal she started with Anesthesia waiting a few minutes nothing happened put me more and nothing put more and she said if you feel pain I can’t do that so have to send me to another dr for that she give me antibiotics and pain killers it was a 3 or 4 days and am still feel the pain and i can’t open my mouth and feel a lot pain when am eating so I call the office wants to ask why I feel like that they said she will call me never did is more than a month am better pain is less I check with another dentist he tell me she put the anesthesia In the wrong place that’s why am on a lot pain she damage a nerve My new dr is doing everything he finished the root canal now we waiting to put the crown I don’t have to go through 3 different doctors and of course everytime I have to paid some cash my insurance doesn’t cover in total Definitely I will recommend this dental office !!

Hana Baldwin Edited 5 months ago

I strongly advise against going here. The service was good and I enjoyed chatting with the people, but I was assured that for my basic clean that all I would need to pay was my copay. I didn’t get anything extra so you can imagine my surprise when I then got a $150 bill for it. I called and emailed asking for clarification on what these additional charges were, because they had assured me they accepted my insurance. They never picked up my call/returned my voicemail or emailed me back, and that happened over 2 months ago. Would not recommend despite the good dental care because of the hoops you have to go through with insurance with them and their lack of response. Edit: I was in a place where I did not have wifi, and I did not know I had a bill for months (part of the reason I confirmed with them that it would be covered by my insurance), they sent a debt collector after me who persisted even after I had paid it, and with me and the debt collector reaching out to this business it took them from October to March to tell the debt collector I had paid it, and that was only after I mentioned that I would be bringing it up to the BBB if they didn’t fix it and it hurt my credit score.

Mic E 10 months ago

The facility looked super unkempt and dirty quite honestly. All of the equipment and furniture is old and worn down which does not create a welcoming environment for patients. How can patients be assured that tools are properly sterilized if the office itself looks disgusting? I also had a bad experience getting X-rays done which has never happened before. It was super uncomfortable. Lastly, I’ve never been to a dentist that schedules X-rays/exams and cleanings on separate days. Absolutely ridiculous to have to wait more than three months for a cleaning. Super dissatisfied and will not be recommending. Should be reported to the board of health

Sarah Lacerda 11 months ago

My 6-year-old twins had a great experience there. Dr Mark and his assistant were outstanding. One of my kids needed anesthesia, and they were so respectful and patient, I couldn’t believe it. Thank you!!!